Hallacas.es Catering Terms and Conditions

By sending a request or booking through this page you accept these terms. The service is provided by Hallacas.es, located at Avenida de manoteras 10, Madrid, Madrid, 28050. Modtly LLC operates the booking and payment platform but is not a party to the catering contract and is not responsible for the service provided.

1. How booking works

Depending on your event, a request may be confirmed instantly, wait for our approval, or require a custom quote. We tell you which applies before you pay anything.

• Instant confirmation: the event is booked once the deposit is charged.
• Request: we save your card without charging it and reply within 24 hours. The deposit is charged only if we approve the request. If we do not reply in time, the request expires and nothing is charged.
• Quote: we send you a proposal with the final price. If you accept it, you pay the deposit at that point.

A submitted request or an accepted quote does not secure the date until the deposit has been charged.

2. Prices and taxes

Prices are shown in US dollars. The final total, including taxes and delivery fees where they apply, is shown before you pay. Estimated prices shown while choosing a menu are indicative until you complete your selection.

3. Deposit and balance

A deposit of 30% of the total is charged to confirm the booking. The remaining balance is charged automatically to the same card 3 days before the event. If the balance charge fails, we will retry and notify you so you can update your card; if the balance remains unpaid before the event, we may cancel it under the cancellation policy.

4. Changes after confirmation

You can change your guest count up to 0 days before the event, within what the menu allows. The minimum billable amount is 70% of the guests confirmed at booking, even if you reduce the count. Guest increases depend on our capacity and may require approval. Date or time changes are treated as a cancellation and a new booking unless we agree otherwise in writing.

5. Cancellations and refunds

If you cancel, the refund is calculated on the amount already paid, based on how many days remain before the event:

5+ days before: 30%

Refunds go back to the same card and may take 5 to 10 business days to appear. If we cancel for reasons not attributable to you, we refund the full amount paid.

6. Delivery and pickup

Delivery: we deliver within the areas listed on this page, with the fee shown before you pay. You must ensure access to the venue at the agreed time; if delivery is not possible for reasons outside our control, the service is considered provided.

Event and pickup times are in the local time of our location.

7. Food, allergens and storage

Tell us about any allergies or restrictions when you book. We will take reasonable steps to accommodate them, but our kitchens handle common allergens and we cannot guarantee the complete absence of traces. Once delivered or picked up, storage and consumption of the food are the customer's responsibility; follow the temperature and timing guidance we provide.

8. Staff and extra services

Extra services (staff, setup and others) are provided as described in your confirmation or proposal. The customer is responsible for damage caused by their guests to equipment or materials we provide.

9. Communications

We will contact you by email at the address you provide. You are responsible for keeping it correct and for checking messages about your event, including proposals with a response deadline.

10. Liability

Our liability to you for any claim related to an event is limited to the amount you paid for that event, except where the law does not allow that limitation. We are not responsible for delays or failures caused by events beyond our reasonable control.

11. Governing law

These terms are governed by the laws of Madrid, United States. Any dispute will first be addressed in good faith by writing to .

12. Changes to these terms

We may update these terms; the version that applies to your event is the one you accepted when booking, and it is stored with your booking.